DISTANCE SALES AGREEMENT

ARTICLE 1 – THE PARTIES

1.1. THE SELLER:

• Trade name: Whistle Jewelry, Dila Göze
• Address: Arnavutköy Mah. Boyalıköşk Sk. No:73-75 34345 Beşiktaş / Istanbul, Türkiye
• Telephone: +90 532 687 22 88
• Email: info@whistlejewelry.com

1.2. THE BUYER (“CONSUMER”):

The name, surname, address, email and telephone details entered on the checkout screen at the time of purchase shall constitute the buyer's details.

ARTICLE 2 – SUBJECT OF THE AGREEMENT

The subject of this Agreement is the determination of the rights and obligations of the parties, in accordance with Law no. 6502 on the Protection of the Consumer and the Regulation on Distance Contracts, in relation to the sale and delivery of the product whose qualities and sale price are stated and which the BUYER has ordered electronically from the SELLER's website www.whistlejewelry.com.

ARTICLE 3 – PRODUCT, PAYMENT AND DELIVERY INFORMATION

• The type, quantity, brand/model, colour, number of units, sale price and payment method of the purchased products consist of the information as it stands at the moment the order is finalised.
• Order preparation and delivery time: because Whistle Jewelry pieces involve handcraft and made-to-order processes, orders are handed to the courier within 3 to 5 business days. The product is delivered to the address indicated by the BUYER without exceeding the legal maximum period of 30 days.
• Unless otherwise stated, shipping fees and delivery costs are borne by the BUYER.

ARTICLE 4 – DECLARATIONS AND UNDERTAKINGS OF THE BUYER

• The BUYER accepts that they have read and understood the preliminary information on the website regarding the essential qualities of the product subject to the Agreement, its sale price, the payment method and delivery, and that they have given the required confirmation electronically.
• The BUYER is obliged to inspect the parcel at the time of delivery. Parcels that are dented, broken, torn or otherwise damaged must not be accepted from the courier company and the situation must be recorded in an official report. Parcels that are accepted are deemed to be undamaged.

ARTICLE 5 – RIGHT OF WITHDRAWAL

• In distance contracts relating to the sale of goods, the BUYER has the right to withdraw from the Agreement by rejecting the goods within 14 (fourteen) days from the date of delivery to themselves or to the person/organisation at the address they indicated, without assuming any legal or penal liability and without giving any reason.
• In order to exercise the right of withdrawal, written notice must be given to the SELLER (by email or via WhatsApp) within the 14-day period.
• Products to be returned must be delivered complete and undamaged, together with their original box, packaging, any accessories, certificates and invoice.

ARTICLE 6 – PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED

Pursuant to Article 15 of the Regulation on Distance Contracts, the BUYER cannot exercise the right of withdrawal in the following cases:

• 1. Products prepared specifically in line with the BUYER's requests or personal needs, or personalised through alterations or additions (rings made to a custom size, pieces engraved with letters or text).
• 2. Orders produced bespoke upon the BUYER's special request in solid gold (14K/18K), 925 sterling silver casting, or with precious stones and diamonds (bespoke orders).
• 3. Products whose packaging has been opened, or which have been tried on, used, scratched or damaged and have lost their resaleable quality.

ARTICLE 7 – RESOLUTION OF DISPUTES

In disputes arising from this Agreement, the Consumer Arbitration Committees and Consumer Courts located where the BUYER purchased the goods or services, or where the BUYER resides, are competent within the monetary limits announced each year by the Ministry of Trade.